1. General Information

GlowFlow is operated in Australia and all transactions are processed in Australian Dollars (AUD). We reserve the right to change or update any part of these terms at any time without prior notice. It is your responsibility to check this page periodically.

2. Orders & Processing

• 
  All orders are subject to acceptance and availability.
  
• 
  Orders are typically processed within 1–2 business days.
  
• We reserve the right to refuse or cancel any order at our sole discretion.
  

3. Pricing

• All prices listed are in AUD and include GST (where applicable).
  
• Prices are subject to change without notice.
  
• Errors in pricing may be corrected and orders may be cancelled or adjusted if an error has occurred.
  

1. Introduction

Glowflow is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and store your personal information.

2. What Personal Information We Collect

We may collect the following types of personal information:

• Name
  
• Contact details (email, phone, address)
  
• Payment information
  
• Ip address and device information
  
• Account login details (if applicable)
  
• Information you provide through our website, apps or customer service channels
  

We do not collect sensitive information unless you consent or it is required by law.

3. How We Collect Your Information

We collect your personal information when you:

• Visit our website or social media
  
• Register an account
  
• Purchase products or services
  
• Contact us
  
• Use cookies and analytics tools on our digital platforms
  

4. Why We Collect Your Information

We collect your personal information to:

• Provide products and services
  
• Process payments and orders
  
• Communicate with you
  
• improve user experience
  
• Comply with legal obligations
  
• Send marketing communications
  

5. Disclosure of Personal Information

We may disclose your information to:

• Our staff or contractors
  
• Payment gateways and service providers
  
• IT and data storage partners
  
• Legal, accounting or professional advisors
  
• Government or regulatory bodies when required
  

We do not sell or rent your personal information.

6. Overseas Disclosure

Some of our service providers may be located outside Australia. We will take reasonable steps to ensure those recipients comply with the APPs or have similar safeguards in place.

7. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes:

• Encrypted servers
  
• Secure payment systems
  
• Access controls and staff training
  

8. Access and Correction

You have the right to access your personal information and request corrections if it’s inaccurate, out-of-date, or incomplete.

To make a request, contact us at:

📧 support@glowflowled.com

9. Complaints

If you believe we have breached your privacy, contact us first. If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

🌐 www.oaic.gov.au

📞 1300 363 992

10. Updates to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

Returns & Refunds

All sales are final.

We do not accept returns, exchanges, or refunds for change of mind or incorrect choice. This is clearly communicated prior to purchase.

However, under the Australian Consumer Law, customers are entitled to a repair, replacement, or refund if the product is:

• Faulty or defective
  
• Significantly different from the description or sample
  
• Not fit for purpose
  

To claim this, customers must contact our support team within 7 days of delivery.